4. WHO ARE OUR MEMBERS?
Gender
1%
1%
40%
58%
Female
Male
Transgender Male
Transgender Female
Gender Variant/Non Conforming
Prefer Not to Answer
Main Areas of Study
Business AdministraBon
Engineering
HumaniBes/Social Sciences
Economics
Computer Science
Law
Medicine & Health
LinguisBcs
Arts & Design
EducaBon
Environmental Studies
MathemaBcs & StaBsBcs
Natural Health
0% 100%
0.4%
1.4%
1.9%
2.6%
2.9%
4%
4%
4.8%
6.1%
15.2%
15.3%
18.5%
22.1%
5. WHO ARE OUR MEMBERS?
PorTolio
Incoming Global Volunteer
Outgoing Global Volunteer
Incoming Global Talent
Outgoing Global Talent
MarkeBng/Brand/CX
Finance
Talent Management
Partnerships/BD
President
OD/Expansions
Other
0% 50% 100%
7.4%
1.2%
4.5%
5.4%
10.2%
5.5%
10.9%
5.9%
7.2%
20.1%
21.1%
Roles
6%
4%
0%
3%
4%
16%
17%
49%
Local Commi[ee Member
Local Commi[ee Team Leader
Local Commi[ee Vice President
Local Commi[ee President
Member Commi[ee Vice President
Member Commi[ee President
EnBty Support Team
Other
6. do our members
believe in our
product?
47%
37%
16%
I AM AN IXP
I HAVE A PLAN TO GO ON IXP IN 17/18
I DO NOTWANTTO TAKE AN IXP
7. Have you been on an Exchange?
0%
25%
50%
75%
100%
Yes No I will Yes No I will Yes No I will Yes No I will
40.2%
33.2%32.4%
41.1%
34.9%
38.6%
54.5%
47.3%
25.17%
18.2%
13.1%11.6%
Europe Asia Pacific MEA Americas
8. IXP per funcFon
0%
25%
50%
75%
100%
iGV oGV iGT oGT F TM
37.1%37.7%40.2%35.4%38.2%32.9%
47.7%46.1%
48%
56.2%
40%
55.1%
15.2%16.3%
11.8%
8.4%
21.8%
11.9%
iXP Not Planning to go
10. HOW DO OUR
MEMBERS
feelaboutaiesec?
We asked our members if they were saBsfied
with AIESEC and if they understand their role
in AIESEC so that we can understand how
our members feel about AIESEC
11. I feel saFsfied working in AIESEC
38%
50%
10%1%
1 2 3 4 5
Overall
4.18/5
12. I feel saFsfied working in AIESEC
Average Score
iG
V
oG
V
iG
T
oG
T
M
KT/Brand/CX
Partnership/BusinessD
ev
Finance
TalentM
anagem
ent
0 1.25 2.5 3.75 5
4.2
4.2
4.1
4.1
4.3
4.2
4.2
4.1
13. I feel saFsfied working in AIESEC
AmericaMEAEurope
Asia
Pacific
Average Score
4.3 4.2 4.34.1
14. I know what is expected of me in my role in AIESEC
35%
55%
8%1%
1 2 3 4 5
4.17/5
Overall
15. Average Score
I know what is expected of me in my role in AIESEC
iG
V
oG
V
iG
T
oG
T
M
KT/Brand/C
X
Partnership/Business
D
ev
Finance
TalentM
anagem
ent
0 2.5 5
4.2
4.2
4.2
4.1
4.2
4.1
4.2
4.2
17. My team leader in AIESEC encourages my development
34%
46%
16%
3%
1%
1 2 3 4 5
18. My team leader in AIESEC encourages my development
AmericaMEAEurope
Asia
Pacific
4.3 4.2 4.34.1
19. My team leader in AIESEC encourages my development
Average score - 0 Being Strongly Disagree to 5 being Strongly Agree
iGV
oGV
iGT
oGT
MKT/Brand/CX
OD/Expansion
TM
Finance
Partnership/BD
0 2 3 5
4
4
4.12
3.9
4
4.2
4.1
4.2
4.13
20. How is our
leadership?
We asked our members a few quesBons
about their Leadership development
and how they are building the qualiBes
of a leader within themselves
21. What is the one thing you want the Team Leader to Improve?
Responses
Team
M
eeting
O
ne
to
O
ne
C
onversations
Tracking
Perform
ance
Planning
PersonalG
oalSetting
C
oaching
m
e
to
achieve
m
y
goals
Team
D
ays
Reporting
Education/Transition
Role
M
odelling
O
thers
0% 12.5% 25%
4.7%
7.1%
6%
3.2%
9.7%
17.6%
9.2%
10.3%
10.3%
13%
8.3%
22. What is the one thing you want the Team Leader to Improve?
Improvements iGV oGV iGT oGT MKT BD TM Finance OD/EXP Others
Team Meeting 24.1% 21.2% 8.7% 7% 10.5% 6.6% 11%% 4% 0.3% 4.7%
One to One
Conversations
22.6% 22.1% 6.6% 5.8% 8.3% 4.2% 10% 5.2% 2% 6.7%
Tracking Performance 19.3% 18.2% 6% 6% 12.3% 5.5% 10.8% 7.1% 1.6% 7.2%
Planning 20.1% 17.9% 8% 6.8% 14.6% 5.3% 9.3% 6.3% 1.3% 8%
Personal Goal Setting 22.9% 19.9% 7.2% 5.6% 11.1% 6.2% 9.9% 4.6% 1.8% 7.4%
Coaching me to achieve
my goals
20.5% 22.6% 7.5% 6.0% 10.2% 6.0% 7.9% 4.3%% 1.4% 7.7%
Team Days 22.6% 21.3% 8% 6.3% 10.1% 5.5% 8.6% 6% 1.3% 8.3%
Reporting 23.3% 16.2% 4.6% 6.1% 9.1% 6.6% 15.2% 8.1% 1% 6.6%
Education/Transition 21.2% 17.2% 6.5% 4.3% 11.8% 4.3% 14.5% 7.8% - 7.8%
Role Modelling the right
behaviours
16.6% 20.5% 6.8% 5.9% 11.6% 6.2% 12.5% 5% 1.4% 8.2%
Others 20.4% 17.7% 7.8% 4.4% 11.6% 3.4% 8.5% 5.8% 0.7% 11.2%
23. INTRODUCTION
(Get to know, Team Bonding
Induction to the function/area)
PLAN
(Co-creation of Team Purpose,
Expectations, Goals, Strategies,
Budget, JD, Deadlines)
PERSONAL GOAL
SETTING
(Set the Individual Goals and
Action Plan, Make Personal
Goals for Development)
REGULAR
TEAM MEETING
(Regular Tracking of the Plan
and Team Performance, Team
Review)
REGULAR
ONE TO ONES
(Tracking and Coaching of
Individual Performance and
Personal Goals, Feedback)
TEAM DAY
(Team bonding, Team
a c t i v i t i e s ,
Appreciations)
REPORT
(Key Results Achieved/
Not Achieved)
TRANSITION
(Knowledge, Skill,
Attitude and Document
Transfer)
DEBRIEF
(Team Experience Debrief,
Key Learnings, Next Steps)
25. Team Standards
INTRODUCTION
I received transition/induction for my role
- 2584 Members do not receive a
transiBon/InducBon to the role
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
60.5%60.7%
48.6%49.6% 51.4%
58.9%
65.8%
60.4%
Q1 2017 Q3 2016
26. Team Standards
INTRODUCTION
I received transition/induction for my role
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
54%
60%
56%57%55%
- 1459 Exchangers do not
receive a transiBon/InducBon to
the role
27. Team Standards
INTRODUCTION
I received transition/induction for my role
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
55%
58%
61%
69%
62%
57%
- Only 69% of LCPs receive
transiBon/inducBon to the role
28. Team Standards
PLAN
Not
29%
My team has a clear purpose, values and rules
71%
Not
43%
My team has a clear plan with individual goals and responsibiliRes
57%
Not
20%
My team has a clear purpose, values and rules
80%
Not
31%
My team has a clear plan with individual goals and responsibiliRes
69%
March 2017
October 2016
29. Team Standards
PLAN
Not
38%
I have a clear job descripRon with the the key tasks I need to deliver
62%
Not
29%
I have a clear job descripRon with the the key tasks I need to deliver
71%
March 2017 October 2016
30. Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
80.2%79.7%
73.4%
82% 79.8%82.2% 80.8%80.1%
Q1 2017 Q3 2016
31. Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
80%
83%
78%
82%83%
32. Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
78%79%78%
96%
76%
79%
24% of Finance members do not
have a clear purpose, values and
rules
33. Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
68.1%68.5%
60%60%
67.5%66.5%
72%
63%
Q1 2017 Q3 2016
34. Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
69%
66%
60%
64%65%
40% of oGT responses do not
have a clear plan
35. Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
63%64%65%
84%
60%
63%
40% of Finance responses do not
have a clear plan
36. Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
75.4%
66.8%
60%
67.2% 67.8%
73.2% 72.5%
67.7%
Q1 2017 Q3 2016
37. Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
64%
71%69%70%68%
36% of OrganisaBonal
Development/Expansions
responses do not have a clear Job
DescripBon
38. Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
69%68%
71%
76%
73%
66%
39. Team Standards
PERSONAL GOAL SETTING
Not
68%
In the past month, I received a personal goal seUng review from my Team Leader
32%
March 2017
October 2016
Not
68%
In the past month, I received a personal goal seUng review from my Team Leader
33%
40. Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
Lowest Team Standard task
implementaBon by the network
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
35.9%
44.5%
19.8%
23.2%
33.5%
38.5%
32.5%31.8%
Q1 2017 Q3 2016
41. Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
37%
40%
36%37%35%
Responses show that there is no
priority given to personal goal
sedng
42. Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
34%33%35%
31%
34%35%
Responses show that there is no
priority given to personal goal
sedng
44. Team Standards
REGULAR TEAM MEETING
Not
35%
My team has regular team meeRngs that track performance
65%
Not
58%
I have received feedback from my team
42%
March 2017 October 2016
Not
22%
My team has regular team meeRngs that track performance
78%
Not
76%
I have received feedback from my team
24%
45. Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
79.4%76.1%
65.2%67.2%
71.5%70.9%
84.3%81.1%
Q1 2017 Q3 2016
46. Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
74%73%
69%
74%74%
47. Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
66%
72%
78%
99%
63%
75%
48. Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
27.5%
50.1%
27.1%
39.3%
19.3%
46.9%
25.4%
50.9%
Q1 2017 Q3 2016
49. Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
48%50%49%48%
45%
50. Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
48%46%
50%
40%
46%47%
60% of Presidents do not receive
feedback from the teams
51. Team Standards
REGULAR ONE TO ONES
Not
60%
I have a clear Measure of Success
40%
Not
69%
In the past month, I received a performance review from my Team Leader
31%
March 2017 October 2016
Not
51%
I have a clear Measure of Success
49%
Not
65%
In the past month, I received a performance review from my Team Leader
35%
52. Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
52.4%49.9% 51.9%50.1%
40.9%
44.2%
52.6%
41.5%
Q1 2017 Q3 2016
53. Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
54%
46%44%42%42%
54. Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
44%
47%47%
64%
51%
45%
Majority of MarkeBng/Brand/CX/
Business Development and
Partnerships Development do not
have a clear MoS
55. Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
40.1%42%
27.1%25%
34.7%37.5%
33.6%32.6%
Q1 2017 Q3 2016
56. Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
41%
37%36%37%
34%
57. Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
36%35%
38%
30%
36%35%
58. Team Standards
TEAM DAY
Not
45%
In the past 2 months, I aYended a team bonding
55%
Not
44%
In the past 2 months, I aYended a team bonding
56%
March 2017
October 2016
59. Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
59%60.4%
38.7%
53.5%
60.1%
67.2%
52.8%
62.7%
Q1 2017 Q3 2016
60. Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
83%
64%
61%60%59%
61. Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
64%65%
69%
89%
66%
60%
66. REPORT
Team Standards
Reported key results achieved and not achieved
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
55%
47%
43%42%44%
58% of Incoming Global Volunteer
do not report their achievements
and non achievements
67. REPORT
Team Standards
Reported key results achieved and not achieved
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
39%40%
46%
64%
48%
43%
68. TRANSITION
Team Standards
Received a transi.on on the role
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
60.5%60.7%
48.6%49.6% 51.4%
58.9%
65.8%
60.4%
Q1 2017 Q3 2016
70. TRANSITION
Team Standards
Received a transi.on on the role
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
55%
58%
61%
69%
62%
57%
72. DEBRIEF
Team Standards
I have had a debrief of my key learnings in my AIESEC experience
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
41%42%
37%
41%
37%
73. DEBRIEF
Team Standards
I have had a debrief of my key learnings in my AIESEC experience
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
35%
38%
43%
55%
40%
37%
77. satisfaction of
the experience
We asked our members how saBsfied they
were with their AIESEC Experience and
assessed the Global and NaBonal Net
Promoters Score
78. HypotheFcally, if you were to quit tomorrow, what
would your reason be?
Lack of time, Difficult work, Parents, Money, Stress, Focus
28%
It's not fun
4%
Not enough support from my team leader
6%
Bad communication
13%
No connection to the big picture
13%
Lack of contribution
20%
I can't see my future here
16%
79. HypotheFcally, if you were to quit tomorrow, what
would your reason be?
Count of Hypothetically, if you
were to quit tomorrow, what would
your reason be?
Finance
Incoming
Global
Talent
Incoming
Global
Volunteer
Marketing
/ Brand/
Customer
Experience
Organisati
onal
Developm
ent/
Expansion
s
Other,
please
specify...
Outgoing
Global
Talent
Outgoing
Global
Volunteer
Partnershi
p
Developm
ent/
Business
Developm
ent
President
Talent
Manage
ment
Overall
Bad Communication 6.7% 5.1%% 21.1% 11.6% 0.5% 8.7%% 5.1% 22% 5.1% 3.3% 10.8% 12.2%
I can't see my future here 5.5% 8% 23% 11.4% 1.3% 7.1% 8%% 17.6% 6.7% 3.4% 9.1% 15.9%
It's not fun 5.7% 5.7% 17.9% 13% 2.4% 6.5% 8.9% 21.5% 4.9% 5.7% 7.7% 3.9%
Lack of Contribution 5.5% 8.5% 21.3% 8.9% 1.1% 6.9% 5.7% 23% 5.5% 4.5% 8.9% 20.1%
No Connection to the Big Picture 5.8% 7.3% 20.3% 11.8% 1.8% 5.7% 7.2% 19.7% 6.5% 3.3% 10.5% 13%
Not enough support from my Team
Leader
6.4% 6.4% 16.7% 12.5% 2.2% 7.8% 5.6% 16.4% 4.7% 5.6% 15.6% 5.8%
Other, please specify... 4.8% 7.1% 22% 10.9% 1.1% 8.4% 5% 19.5% 4.6% 5.9% 10.6% 29%
Overall 5.5% 7.2% 21.2% 11% 1.3% 7.5% 5/9% 20.1% 5.5% 4.6% 10.2% 6942
81. NPS
% Promoters - % of Detractors
47
% Promoters - % of Detractors
49 Q3 2016
Q1 2017
82. NPS
AIESEC in Brazil
AIESEC in Korea
AIESEC in Estonia
AIESEC in Azerbaijan
AIESEC in Mexico
Highest NPS
Lowest NPS
90.29
78.7
9.4
20
20
link to all entity data
88. Other
Information
We asked our members a few other quesFons
that gave us insight on the skills that they have
learnt ranging from working with others to
Social media management
89. Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.2%0.3%0.4%0.5%0.6%
0.9%
1.3%1.4%1.5%1.6%1.7%1.7%
1.9%1.9%
2.1%2.2%2.2%2.2%
2.5%
2.7%
2.9%3%
3.3%
3.8%3.9%4%
4.4%4.4%
4.7%4.7%4.8%4.9%
6.5%6.5%
8.5%
Active Listening Working with others Critical Thinking Crisis Management
Cold Calling Coaching Cross Cultural Communication Time Management
Public Speaking Multitasking Interviewing Emotional Intelligence
Work under pressure Data analysis Graphic design & Writing Delegation
Accounting Budgeting Networking Patience Complaint/Conflict Management
Giving Feedback Project/Event Management Persuation/Pitching Account Management
Goal Setting Thinking outside the box Expectation Setting Market Research
Meeting Management Tracking Performance Virtual communication Word/Excel/Powerpoint Management
Synergy Soical Media Management Reporting
1st Preference
90. Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.4%
0.6%0.7%
1%1.1%
1.3%1.3%1.4%
1.6%1.7%1.8%1.9%
2.1%2.1%
2.4%2.4%
2.6%2.6%2.6%2.6%2.7%
2.9%
3.2%
3.5%3.5%
4.1%4.2%
4.4%4.4%
4.6%
5%
5.2%
5.5%
5.9%
6.9%
Working with others Critical Thinking Public Speaking Time Management
Multitasking Cross Cultural Communication Emotional Intelligence Work under pressure
Interviewing Active Listening Patience Crisis Management
Networking Giving Feedback Delegation Persuation/Pitching
Cold Calling Coaching Thinking outside the box Market Research
Goal Setting Project/Event Management Expectation Setting Graphic design & Writing
Meeting Management Data analysis Complaint/Conflict Management Virtual communication
Synergy Tracking Performance Accounting Budgeting Soical Media Management
Account Management Word/Excel/Powerpoint Management Reporting
2nd Preference
91. Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.4%0.5%
0.7%
0.9%0.9%1%1%
1.2%
1.4%
1.7%1.8%1.9%2%2%2%2.1%2.2%
2.4%2.5%
2.9%2.9%2.9%3%
3.2%3.2%
3.4%3.4%
3.6%
4.1%
4.3%
5.2%
6.3%6.4%6.5%
10.1%
Working with others Work under pressure Time Management Public Speaking
Multitasking Patience Thinking outside the box Networking
Critical Thinking Project/Event Management Goal Setting Interviewing
Emotional Intelligence Giving Feedback Persuation/Pitching Cross Cultural Communication
Active Listening Expectation Setting Crisis Management Market Research
Meeting Management Delegation Tracking Performance Synergy
Virtual communication Coaching Graphic design & Writing Complaint/Conflict Management
Data analysis Cold Calling Word/Excel/Powerpoint Management Soical Media Management
Reporting Accounting Budgeting Account Management
3rd Preference
92. performance
team standards
• One to Ones are performed to help the members understand
their Measure of access and to provide a review on their
performance. This is the lowest implemented Team Standard.
• At the same Bme the most wanted thing by the members from
their Team Leaders is “Coaching me to achieve my goals”
• Finance responses show that finance teams don’t have a clear plan
with individual goals and responsibili.es
• About 70% of the members have a clear Job Descrip.on but less
than 50% have a clear Measure of Success
93. lack of
contribution and
the debrief
• 20% of responses would want to quit the organisaFon
due to Lack of contribuFon and 65% of the overall
responses do not go through Debrief
• Less than 40% of the overall responses have gone
through a debrief
94. least satisfied
lack of clear jd
The responses that have the least responses
for “I have a clear job descripBon” feel the
least saBsfied working in AIESEC