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The AIESECer Survey
People Analy+cs
SURVEY OVERVIEW
• Overall: 7214 responses
• Complete: 6218 responses
• Incomplete: 996 responses (including not completing entity questions)
• Valid for Analytics: 7062 responses
Who filled it per region
• Americas - 1029 responses
• Asia Pacific - 2804 responses
• Europe - 1508 responses
• Middle East & Africa - 639 responses
Who are our
members?
WHO ARE OUR MEMBERS?
Gender
1%
1%
40%
58%
Female
Male
Transgender Male
Transgender Female
Gender Variant/Non Conforming
Prefer Not to Answer
Main Areas of Study
Business AdministraBon
Engineering
HumaniBes/Social Sciences
Economics
Computer Science
Law
Medicine & Health
LinguisBcs
Arts & Design
EducaBon
Environmental Studies
MathemaBcs & StaBsBcs
Natural Health
0% 100%
0.4%
1.4%
1.9%
2.6%
2.9%
4%
4%
4.8%
6.1%
15.2%
15.3%
18.5%
22.1%
WHO ARE OUR MEMBERS?
PorTolio
Incoming Global Volunteer
Outgoing Global Volunteer
Incoming Global Talent
Outgoing Global Talent
MarkeBng/Brand/CX
Finance
Talent Management
Partnerships/BD
President
OD/Expansions
Other
0% 50% 100%
7.4%
1.2%
4.5%
5.4%
10.2%
5.5%
10.9%
5.9%
7.2%
20.1%
21.1%
Roles
6%
4%
0%
3%
4%
16%
17%
49%
Local Commi[ee Member
Local Commi[ee Team Leader
Local Commi[ee Vice President
Local Commi[ee President
Member Commi[ee Vice President
Member Commi[ee President
EnBty Support Team
Other
do our members
believe in our
product?
47%
37%
16%
I AM AN IXP
I HAVE A PLAN TO GO ON IXP IN 17/18
I DO NOTWANTTO TAKE AN IXP
Have you been on an Exchange?
0%
25%
50%
75%
100%
Yes No I will Yes No I will Yes No I will Yes No I will
40.2%
33.2%32.4%
41.1%
34.9%
38.6%
54.5%
47.3%
25.17%
18.2%
13.1%11.6%
Europe Asia Pacific MEA Americas
IXP per funcFon
0%
25%
50%
75%
100%
iGV oGV iGT oGT F TM
37.1%37.7%40.2%35.4%38.2%32.9%
47.7%46.1%
48%
56.2%
40%
55.1%
15.2%16.3%
11.8%
8.4%
21.8%
11.9%
iXP Not Planning to go
0%
25%
50%
75%
100%
MKT/Brand/CX Partnership/BD President OD/Exp Other Overall
36.9%39.4%31.3%39.5%32.3%41%
47.4%
47.7%
42.5%
28.5%
53.5%
45%
15.6%
12.8%
26.3%
32.1%
14.1%13.9%
iXP Not Planning to go
IXP per funcFon
HOW DO OUR
MEMBERS
feelaboutaiesec?
We asked our members if they were saBsfied
with AIESEC and if they understand their role
in AIESEC so that we can understand how
our members feel about AIESEC
I feel saFsfied working in AIESEC
38%
50%
10%1%
1 2 3 4 5
Overall
4.18/5
I feel saFsfied working in AIESEC
Average Score
iG
V
oG
V
iG
T
oG
T
M
KT/Brand/CX
Partnership/BusinessD
ev
Finance
TalentM
anagem
ent
0 1.25 2.5 3.75 5
4.2
4.2
4.1
4.1
4.3
4.2
4.2
4.1
I feel saFsfied working in AIESEC
AmericaMEAEurope
Asia
Pacific
Average Score
4.3 4.2 4.34.1
I know what is expected of me in my role in AIESEC
35%
55%
8%1%
1 2 3 4 5
4.17/5
Overall
Average Score
I know what is expected of me in my role in AIESEC
iG
V
oG
V
iG
T
oG
T
M
KT/Brand/C
X
Partnership/Business
D
ev
Finance
TalentM
anagem
ent
0 2.5 5
4.2
4.2
4.2
4.1
4.2
4.1
4.2
4.2
AmericaMEAEurope
Asia
Pacific
Average Score
4.3 4.2 4.34.1
I know what is expected of me in my role in AIESEC
My team leader in AIESEC encourages my development
34%
46%
16%
3%
1%
1 2 3 4 5
My team leader in AIESEC encourages my development
AmericaMEAEurope
Asia
Pacific
4.3 4.2 4.34.1
My team leader in AIESEC encourages my development
Average score - 0 Being Strongly Disagree to 5 being Strongly Agree
iGV
oGV
iGT
oGT
MKT/Brand/CX
OD/Expansion
TM
Finance
Partnership/BD
0 2 3 5
4
4
4.12
3.9
4
4.2
4.1
4.2
4.13
How is our
leadership?
We asked our members a few quesBons
about their Leadership development
and how they are building the qualiBes
of a leader within themselves
What is the one thing you want the Team Leader to Improve?
Responses
Team
M
eeting
O
ne
to
O
ne
C
onversations
Tracking
Perform
ance
Planning
PersonalG
oalSetting
C
oaching
m
e
to
achieve
m
y
goals
Team
D
ays
Reporting
Education/Transition
Role
M
odelling
O
thers
0% 12.5% 25%
4.7%
7.1%
6%
3.2%
9.7%
17.6%
9.2%
10.3%
10.3%
13%
8.3%
What is the one thing you want the Team Leader to Improve?
Improvements iGV oGV iGT oGT MKT BD TM Finance OD/EXP Others
Team Meeting 24.1% 21.2% 8.7% 7% 10.5% 6.6% 11%% 4% 0.3% 4.7%
One to One
Conversations
22.6% 22.1% 6.6% 5.8% 8.3% 4.2% 10% 5.2% 2% 6.7%
Tracking Performance 19.3% 18.2% 6% 6% 12.3% 5.5% 10.8% 7.1% 1.6% 7.2%
Planning 20.1% 17.9% 8% 6.8% 14.6% 5.3% 9.3% 6.3% 1.3% 8%
Personal Goal Setting 22.9% 19.9% 7.2% 5.6% 11.1% 6.2% 9.9% 4.6% 1.8% 7.4%
Coaching me to achieve
my goals
20.5% 22.6% 7.5% 6.0% 10.2% 6.0% 7.9% 4.3%% 1.4% 7.7%
Team Days 22.6% 21.3% 8% 6.3% 10.1% 5.5% 8.6% 6% 1.3% 8.3%
Reporting 23.3% 16.2% 4.6% 6.1% 9.1% 6.6% 15.2% 8.1% 1% 6.6%
Education/Transition 21.2% 17.2% 6.5% 4.3% 11.8% 4.3% 14.5% 7.8% - 7.8%
Role Modelling the right
behaviours
16.6% 20.5% 6.8% 5.9% 11.6% 6.2% 12.5% 5% 1.4% 8.2%
Others 20.4% 17.7% 7.8% 4.4% 11.6% 3.4% 8.5% 5.8% 0.7% 11.2%
INTRODUCTION
(Get to know, Team Bonding
Induction to the function/area)
PLAN
(Co-creation of Team Purpose,
Expectations, Goals, Strategies,
Budget, JD, Deadlines)
PERSONAL GOAL
SETTING
(Set the Individual Goals and
Action Plan, Make Personal
Goals for Development)
REGULAR
TEAM MEETING
(Regular Tracking of the Plan
and Team Performance, Team
Review)
REGULAR
ONE TO ONES
(Tracking and Coaching of
Individual Performance and
Personal Goals, Feedback)
TEAM DAY
(Team bonding, Team
a c t i v i t i e s ,
Appreciations)
REPORT
(Key Results Achieved/
Not Achieved)
TRANSITION
(Knowledge, Skill,
Attitude and Document
Transfer)
DEBRIEF
(Team Experience Debrief,
Key Learnings, Next Steps)
0%
25%
50%
75%
100%
INTRO PLAN PGS INTRO PLAN PGS
32.5%
36.1%
93.6%92.8%
58.6%58.7%
Q1 2017 Q3 2016
BUILDING
Team Standards
INTRODUCTION
I received transition/induction for my role
- 2584 Members do not receive a
transiBon/InducBon to the role
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
60.5%60.7%
48.6%49.6% 51.4%
58.9%
65.8%
60.4%
Q1 2017 Q3 2016
Team Standards
INTRODUCTION
I received transition/induction for my role
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
54%
60%
56%57%55%
- 1459 Exchangers do not
receive a transiBon/InducBon to
the role
Team Standards
INTRODUCTION
I received transition/induction for my role
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
55%
58%
61%
69%
62%
57%
- Only 69% of LCPs receive
transiBon/inducBon to the role
Team Standards
PLAN
Not
29%
My team has a clear purpose, values and rules
71%
Not
43%
My team has a clear plan with individual goals and responsibiliRes
57%
Not
20%
My team has a clear purpose, values and rules
80%
Not
31%
My team has a clear plan with individual goals and responsibiliRes
69%
March 2017
October 2016
Team Standards
PLAN
Not
38%
I have a clear job descripRon with the the key tasks I need to deliver
62%
Not
29%
I have a clear job descripRon with the the key tasks I need to deliver
71%
March 2017 October 2016
Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
80.2%79.7%
73.4%
82% 79.8%82.2% 80.8%80.1%
Q1 2017 Q3 2016
Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
80%
83%
78%
82%83%
Team Standards
PLAN
My team has a clear purpose, values and rules
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
78%79%78%
96%
76%
79%
24% of Finance members do not
have a clear purpose, values and
rules
Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
68.1%68.5%
60%60%
67.5%66.5%
72%
63%
Q1 2017 Q3 2016
Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
69%
66%
60%
64%65%
40% of oGT responses do not
have a clear plan
Team Standards
PLAN
My team has a clear plan with individual goals and responsibilities
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
63%64%65%
84%
60%
63%
40% of Finance responses do not
have a clear plan
Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
75.4%
66.8%
60%
67.2% 67.8%
73.2% 72.5%
67.7%
Q1 2017 Q3 2016
Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
64%
71%69%70%68%
36% of OrganisaBonal
Development/Expansions
responses do not have a clear Job
DescripBon
Team Standards
PLAN
I have a clear job description with the key tasks I need to deliver
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
69%68%
71%
76%
73%
66%
Team Standards
PERSONAL GOAL SETTING
Not
68%
In the past month, I received a personal goal seUng review from my Team Leader
32%
March 2017
October 2016
Not
68%
In the past month, I received a personal goal seUng review from my Team Leader
33%
Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
Lowest Team Standard task
implementaBon by the network
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
35.9%
44.5%
19.8%
23.2%
33.5%
38.5%
32.5%31.8%
Q1 2017 Q3 2016
Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
37%
40%
36%37%35%
Responses show that there is no
priority given to personal goal
sedng
Team Standards
In the past month, I received a personal goal setting review from
my Team Leader
PERSONAL GOAL SETTING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
34%33%35%
31%
34%35%
Responses show that there is no
priority given to personal goal
sedng
0%
25%
50%
75%
100%
Team Mee+ng O2O Team Day Team Mee+ng O2O Team Day
55.6%
63.6% 61.4%59.5%
81.3%82.5%
Q1 2017 Q3 2016
PERFORMING
Team Standards
REGULAR TEAM MEETING
Not
35%
My team has regular team meeRngs that track performance
65%
Not
58%
I have received feedback from my team
42%
March 2017 October 2016
Not
22%
My team has regular team meeRngs that track performance
78%
Not
76%
I have received feedback from my team
24%
Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
79.4%76.1%
65.2%67.2%
71.5%70.9%
84.3%81.1%
Q1 2017 Q3 2016
Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
74%73%
69%
74%74%
Team Standards
My team has regular team mee.ngs that track performance
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
66%
72%
78%
99%
63%
75%
Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
27.5%
50.1%
27.1%
39.3%
19.3%
46.9%
25.4%
50.9%
Q1 2017 Q3 2016
Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
48%50%49%48%
45%
Team Standards
I have received feedback from my team
REGULAR TEAM MEETING
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
48%46%
50%
40%
46%47%
60% of Presidents do not receive
feedback from the teams
Team Standards
REGULAR ONE TO ONES
Not
60%
I have a clear Measure of Success
40%
Not
69%
In the past month, I received a performance review from my Team Leader
31%
March 2017 October 2016
Not
51%
I have a clear Measure of Success
49%
Not
65%
In the past month, I received a performance review from my Team Leader
35%
Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
52.4%49.9% 51.9%50.1%
40.9%
44.2%
52.6%
41.5%
Q1 2017 Q3 2016
Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
54%
46%44%42%42%
Team Standards
I have a clear Measure of Success
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
44%
47%47%
64%
51%
45%
Majority of MarkeBng/Brand/CX/
Business Development and
Partnerships Development do not
have a clear MoS
Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
40.1%42%
27.1%25%
34.7%37.5%
33.6%32.6%
Q1 2017 Q3 2016
Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
41%
37%36%37%
34%
Team Standards
In the past month, I received a performance review from my Team Leader
REGULAR ONE TO ONES
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
36%35%
38%
30%
36%35%
Team Standards
TEAM DAY
Not
45%
In the past 2 months, I aYended a team bonding
55%
Not
44%
In the past 2 months, I aYended a team bonding
56%
March 2017
October 2016
Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
59%60.4%
38.7%
53.5%
60.1%
67.2%
52.8%
62.7%
Q1 2017 Q3 2016
Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
83%
64%
61%60%59%
Team Standards
In the past 2 months, I a@ended a team bonding
TEAM DAY
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
64%65%
69%
89%
66%
60%
0%
25%
50%
75%
100%
Report Transi+on Debrief
39.6%
58.6%
44.6%
CLOSING
Team Standards
REPORT
DEBRIEF
Not
65%
I have had a Debrief
35%
Not
61%
Reported Key results achieved and not achieved
39%
Team Standards
TRANSITION
Not
48%
Received a transiRon on the role
52%
Not
41%
Received a transiRon on the role
59%
March 2017 October 2016
REPORT
Team Standards
0%
25%
50%
75%
100%
EUROPE AP MEA AMERICAS
54%
26%
38%
42%
Reported key results achieved and not achieved
REPORT
Team Standards
Reported key results achieved and not achieved
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
55%
47%
43%42%44%
58% of Incoming Global Volunteer
do not report their achievements
and non achievements
REPORT
Team Standards
Reported key results achieved and not achieved
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
39%40%
46%
64%
48%
43%
TRANSITION
Team Standards
Received a transi.on on the role
0%
25%
50%
75%
100%
Europe AP MEA America Europe AP MEA America
60.5%60.7%
48.6%49.6% 51.4%
58.9%
65.8%
60.4%
Q1 2017 Q3 2016
TRANSITION
Team Standards
Received a transi.on on the role
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
54%
60%
56%57%55%
TRANSITION
Team Standards
Received a transi.on on the role
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
55%
58%
61%
69%
62%
57%
DEBRIEF
Team Standards
0%
25%
50%
75%
100%
EUROPE AP MEA AMERICAS
45%
30%
36%
31%
I have had a debrief of my key learnings in my AIESEC experience
DEBRIEF
Team Standards
I have had a debrief of my key learnings in my AIESEC experience
0%
25%
50%
75%
100%
oGV iGV oGT iGT OD/Expansions
41%42%
37%
41%
37%
DEBRIEF
Team Standards
I have had a debrief of my key learnings in my AIESEC experience
0%
25%
50%
75%
100%
MKT/Brand/CX Finance President TM Other Partnerships/BD
35%
38%
43%
55%
40%
37%
So how is AIESEC’s
leadership
overall?
Team Standards
Received
a
transiBon
on
the
role
Team
hasa
clearpurpose
ClearPlan
ClearJD
PG
S
RegularTeam
m
eeBng
Feedback
ClearM
oS
Perform
ance
review
Team
Bonding
D
ebrief
ReporBng
TransiBon
0% 25% 50% 75% 100%
58.6%
44.6%
39.6%
63.4%
35.6%
45.1%
47.7%
74.2%
36.1%
69.9%
65.1%
81.2%
58.6%
58.7%
0%
0%
55.7%
34.6%
48.8%
24.3%
77.8%
32.5%
71.3%
68.7%
79.8%
58.7%
Q3 2016 Q1 2017
Summary
DEBRIEF
TRANSITION
REPORT
TEAM DAY
REGULAR ONE TO ONES
REGULAR TEAM MEETING
PERSONAL GOAL SETTING
Very low implementaFon in
the team standards menFoned.
Less than 60% in all regions
satisfaction of
the experience
We asked our members how saBsfied they
were with their AIESEC Experience and
assessed the Global and NaBonal Net
Promoters Score
HypotheFcally, if you were to quit tomorrow, what
would your reason be?
Lack of time, Difficult work, Parents, Money, Stress, Focus
28%
It's not fun
4%
Not enough support from my team leader
6%
Bad communication
13%
No connection to the big picture
13%
Lack of contribution
20%
I can't see my future here
16%
HypotheFcally, if you were to quit tomorrow, what
would your reason be?
Count of Hypothetically, if you
were to quit tomorrow, what would
your reason be?
Finance
Incoming
Global
Talent
Incoming
Global
Volunteer
Marketing
/ Brand/
Customer
Experience
Organisati
onal
Developm
ent/
Expansion
s
Other,
please
specify...
Outgoing
Global
Talent
Outgoing
Global
Volunteer
Partnershi
p
Developm
ent/
Business
Developm
ent
President
Talent
Manage
ment
Overall
Bad Communication 6.7% 5.1%% 21.1% 11.6% 0.5% 8.7%% 5.1% 22% 5.1% 3.3% 10.8% 12.2%
I can't see my future here 5.5% 8% 23% 11.4% 1.3% 7.1% 8%% 17.6% 6.7% 3.4% 9.1% 15.9%
It's not fun 5.7% 5.7% 17.9% 13% 2.4% 6.5% 8.9% 21.5% 4.9% 5.7% 7.7% 3.9%
Lack of Contribution 5.5% 8.5% 21.3% 8.9% 1.1% 6.9% 5.7% 23% 5.5% 4.5% 8.9% 20.1%
No Connection to the Big Picture 5.8% 7.3% 20.3% 11.8% 1.8% 5.7% 7.2% 19.7% 6.5% 3.3% 10.5% 13%
Not enough support from my Team
Leader
6.4% 6.4% 16.7% 12.5% 2.2% 7.8% 5.6% 16.4% 4.7% 5.6% 15.6% 5.8%
Other, please specify... 4.8% 7.1% 22% 10.9% 1.1% 8.4% 5% 19.5% 4.6% 5.9% 10.6% 29%
Overall 5.5% 7.2% 21.2% 11% 1.3% 7.5% 5/9% 20.1% 5.5% 4.6% 10.2% 6942
0
25
50
75
100
EUROPE AP MEA AMERICAS
63
5249
54
NET PROMOTER SCORE
NPS
% Promoters - % of Detractors
47
% Promoters - % of Detractors
49 Q3 2016
Q1 2017
NPS
AIESEC in Brazil
AIESEC in Korea
AIESEC in Estonia
AIESEC in Azerbaijan
AIESEC in Mexico
Highest NPS
Lowest NPS
90.29
78.7
9.4
20
20
link to all entity data
EXPA
iG
V
oG
V
iG
T
oG
T
M
KT/Brand/CX
Partnership/BusinessD
ev
Finance
TalentM
anagem
ent
O
D
/Exp
President
0% 25% 50% 75% 100%
63%
70%
71.8%
68.4%
57.9%
58.9%
67.6%
57.3%
66.2%
60.5%
65.2%
Overall
I received an inducFon to the organisaFon
iGV
oGV
iGT
oGT
MKT/Brand/CX
OD/Expansion
TM
Finance
Partnership/BD
Others
0% 20% 40% 60% 80% 100%
65%
60%
67%
71%
65%
63%
60%
69%
62%
65%
I received an inducFon to the organisaFon
0%
25%
50%
75%
100%
EUROPE AP MEA AMERICAS
66%
70%
74%
79%
Not
68%
I completed the LDA assessment on EXPA
32%
LDA
LDA
America
MEA
Asia Pacific
Europe
0% 25% 50% 75% 100%
34%
27%
28%
46%
LDA
Other
Information
We asked our members a few other quesFons
that gave us insight on the skills that they have
learnt ranging from working with others to
Social media management
Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.2%0.3%0.4%0.5%0.6%
0.9%
1.3%1.4%1.5%1.6%1.7%1.7%
1.9%1.9%
2.1%2.2%2.2%2.2%
2.5%
2.7%
2.9%3%
3.3%
3.8%3.9%4%
4.4%4.4%
4.7%4.7%4.8%4.9%
6.5%6.5%
8.5%
Active Listening Working with others Critical Thinking Crisis Management
Cold Calling Coaching Cross Cultural Communication Time Management
Public Speaking Multitasking Interviewing Emotional Intelligence
Work under pressure Data analysis Graphic design & Writing Delegation
Accounting Budgeting Networking Patience Complaint/Conflict Management
Giving Feedback Project/Event Management Persuation/Pitching Account Management
Goal Setting Thinking outside the box Expectation Setting Market Research
Meeting Management Tracking Performance Virtual communication Word/Excel/Powerpoint Management
Synergy Soical Media Management Reporting
1st Preference
Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.4%
0.6%0.7%
1%1.1%
1.3%1.3%1.4%
1.6%1.7%1.8%1.9%
2.1%2.1%
2.4%2.4%
2.6%2.6%2.6%2.6%2.7%
2.9%
3.2%
3.5%3.5%
4.1%4.2%
4.4%4.4%
4.6%
5%
5.2%
5.5%
5.9%
6.9%
Working with others Critical Thinking Public Speaking Time Management
Multitasking Cross Cultural Communication Emotional Intelligence Work under pressure
Interviewing Active Listening Patience Crisis Management
Networking Giving Feedback Delegation Persuation/Pitching
Cold Calling Coaching Thinking outside the box Market Research
Goal Setting Project/Event Management Expectation Setting Graphic design & Writing
Meeting Management Data analysis Complaint/Conflict Management Virtual communication
Synergy Tracking Performance Accounting Budgeting Soical Media Management
Account Management Word/Excel/Powerpoint Management Reporting
2nd Preference
Top 3 Skills you have learnt in AIESEC
0%
2.5%
5%
7.5%
10%
0.4%0.5%
0.7%
0.9%0.9%1%1%
1.2%
1.4%
1.7%1.8%1.9%2%2%2%2.1%2.2%
2.4%2.5%
2.9%2.9%2.9%3%
3.2%3.2%
3.4%3.4%
3.6%
4.1%
4.3%
5.2%
6.3%6.4%6.5%
10.1%
Working with others Work under pressure Time Management Public Speaking
Multitasking Patience Thinking outside the box Networking
Critical Thinking Project/Event Management Goal Setting Interviewing
Emotional Intelligence Giving Feedback Persuation/Pitching Cross Cultural Communication
Active Listening Expectation Setting Crisis Management Market Research
Meeting Management Delegation Tracking Performance Synergy
Virtual communication Coaching Graphic design & Writing Complaint/Conflict Management
Data analysis Cold Calling Word/Excel/Powerpoint Management Soical Media Management
Reporting Accounting Budgeting Account Management
3rd Preference
performance
team standards
• One to Ones are performed to help the members understand
their Measure of access and to provide a review on their
performance. This is the lowest implemented Team Standard.
• At the same Bme the most wanted thing by the members from
their Team Leaders is “Coaching me to achieve my goals”
• Finance responses show that finance teams don’t have a clear plan
with individual goals and responsibili.es
• About 70% of the members have a clear Job Descrip.on but less
than 50% have a clear Measure of Success
lack of
contribution and
the debrief
• 20% of responses would want to quit the organisaFon
due to Lack of contribuFon and 65% of the overall
responses do not go through Debrief
• Less than 40% of the overall responses have gone
through a debrief
least satisfied
lack of clear jd
The responses that have the least responses
for “I have a clear job descripBon” feel the
least saBsfied working in AIESEC
Compiled by
Tushar Khatod
Talent Management CEED

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The AIESECer Survey March 2017

  • 2. SURVEY OVERVIEW • Overall: 7214 responses • Complete: 6218 responses • Incomplete: 996 responses (including not completing entity questions) • Valid for Analytics: 7062 responses Who filled it per region • Americas - 1029 responses • Asia Pacific - 2804 responses • Europe - 1508 responses • Middle East & Africa - 639 responses
  • 4. WHO ARE OUR MEMBERS? Gender 1% 1% 40% 58% Female Male Transgender Male Transgender Female Gender Variant/Non Conforming Prefer Not to Answer Main Areas of Study Business AdministraBon Engineering HumaniBes/Social Sciences Economics Computer Science Law Medicine & Health LinguisBcs Arts & Design EducaBon Environmental Studies MathemaBcs & StaBsBcs Natural Health 0% 100% 0.4% 1.4% 1.9% 2.6% 2.9% 4% 4% 4.8% 6.1% 15.2% 15.3% 18.5% 22.1%
  • 5. WHO ARE OUR MEMBERS? PorTolio Incoming Global Volunteer Outgoing Global Volunteer Incoming Global Talent Outgoing Global Talent MarkeBng/Brand/CX Finance Talent Management Partnerships/BD President OD/Expansions Other 0% 50% 100% 7.4% 1.2% 4.5% 5.4% 10.2% 5.5% 10.9% 5.9% 7.2% 20.1% 21.1% Roles 6% 4% 0% 3% 4% 16% 17% 49% Local Commi[ee Member Local Commi[ee Team Leader Local Commi[ee Vice President Local Commi[ee President Member Commi[ee Vice President Member Commi[ee President EnBty Support Team Other
  • 6. do our members believe in our product? 47% 37% 16% I AM AN IXP I HAVE A PLAN TO GO ON IXP IN 17/18 I DO NOTWANTTO TAKE AN IXP
  • 7. Have you been on an Exchange? 0% 25% 50% 75% 100% Yes No I will Yes No I will Yes No I will Yes No I will 40.2% 33.2%32.4% 41.1% 34.9% 38.6% 54.5% 47.3% 25.17% 18.2% 13.1%11.6% Europe Asia Pacific MEA Americas
  • 8. IXP per funcFon 0% 25% 50% 75% 100% iGV oGV iGT oGT F TM 37.1%37.7%40.2%35.4%38.2%32.9% 47.7%46.1% 48% 56.2% 40% 55.1% 15.2%16.3% 11.8% 8.4% 21.8% 11.9% iXP Not Planning to go
  • 9. 0% 25% 50% 75% 100% MKT/Brand/CX Partnership/BD President OD/Exp Other Overall 36.9%39.4%31.3%39.5%32.3%41% 47.4% 47.7% 42.5% 28.5% 53.5% 45% 15.6% 12.8% 26.3% 32.1% 14.1%13.9% iXP Not Planning to go IXP per funcFon
  • 10. HOW DO OUR MEMBERS feelaboutaiesec? We asked our members if they were saBsfied with AIESEC and if they understand their role in AIESEC so that we can understand how our members feel about AIESEC
  • 11. I feel saFsfied working in AIESEC 38% 50% 10%1% 1 2 3 4 5 Overall 4.18/5
  • 12. I feel saFsfied working in AIESEC Average Score iG V oG V iG T oG T M KT/Brand/CX Partnership/BusinessD ev Finance TalentM anagem ent 0 1.25 2.5 3.75 5 4.2 4.2 4.1 4.1 4.3 4.2 4.2 4.1
  • 13. I feel saFsfied working in AIESEC AmericaMEAEurope Asia Pacific Average Score 4.3 4.2 4.34.1
  • 14. I know what is expected of me in my role in AIESEC 35% 55% 8%1% 1 2 3 4 5 4.17/5 Overall
  • 15. Average Score I know what is expected of me in my role in AIESEC iG V oG V iG T oG T M KT/Brand/C X Partnership/Business D ev Finance TalentM anagem ent 0 2.5 5 4.2 4.2 4.2 4.1 4.2 4.1 4.2 4.2
  • 16. AmericaMEAEurope Asia Pacific Average Score 4.3 4.2 4.34.1 I know what is expected of me in my role in AIESEC
  • 17. My team leader in AIESEC encourages my development 34% 46% 16% 3% 1% 1 2 3 4 5
  • 18. My team leader in AIESEC encourages my development AmericaMEAEurope Asia Pacific 4.3 4.2 4.34.1
  • 19. My team leader in AIESEC encourages my development Average score - 0 Being Strongly Disagree to 5 being Strongly Agree iGV oGV iGT oGT MKT/Brand/CX OD/Expansion TM Finance Partnership/BD 0 2 3 5 4 4 4.12 3.9 4 4.2 4.1 4.2 4.13
  • 20. How is our leadership? We asked our members a few quesBons about their Leadership development and how they are building the qualiBes of a leader within themselves
  • 21. What is the one thing you want the Team Leader to Improve? Responses Team M eeting O ne to O ne C onversations Tracking Perform ance Planning PersonalG oalSetting C oaching m e to achieve m y goals Team D ays Reporting Education/Transition Role M odelling O thers 0% 12.5% 25% 4.7% 7.1% 6% 3.2% 9.7% 17.6% 9.2% 10.3% 10.3% 13% 8.3%
  • 22. What is the one thing you want the Team Leader to Improve? Improvements iGV oGV iGT oGT MKT BD TM Finance OD/EXP Others Team Meeting 24.1% 21.2% 8.7% 7% 10.5% 6.6% 11%% 4% 0.3% 4.7% One to One Conversations 22.6% 22.1% 6.6% 5.8% 8.3% 4.2% 10% 5.2% 2% 6.7% Tracking Performance 19.3% 18.2% 6% 6% 12.3% 5.5% 10.8% 7.1% 1.6% 7.2% Planning 20.1% 17.9% 8% 6.8% 14.6% 5.3% 9.3% 6.3% 1.3% 8% Personal Goal Setting 22.9% 19.9% 7.2% 5.6% 11.1% 6.2% 9.9% 4.6% 1.8% 7.4% Coaching me to achieve my goals 20.5% 22.6% 7.5% 6.0% 10.2% 6.0% 7.9% 4.3%% 1.4% 7.7% Team Days 22.6% 21.3% 8% 6.3% 10.1% 5.5% 8.6% 6% 1.3% 8.3% Reporting 23.3% 16.2% 4.6% 6.1% 9.1% 6.6% 15.2% 8.1% 1% 6.6% Education/Transition 21.2% 17.2% 6.5% 4.3% 11.8% 4.3% 14.5% 7.8% - 7.8% Role Modelling the right behaviours 16.6% 20.5% 6.8% 5.9% 11.6% 6.2% 12.5% 5% 1.4% 8.2% Others 20.4% 17.7% 7.8% 4.4% 11.6% 3.4% 8.5% 5.8% 0.7% 11.2%
  • 23. INTRODUCTION (Get to know, Team Bonding Induction to the function/area) PLAN (Co-creation of Team Purpose, Expectations, Goals, Strategies, Budget, JD, Deadlines) PERSONAL GOAL SETTING (Set the Individual Goals and Action Plan, Make Personal Goals for Development) REGULAR TEAM MEETING (Regular Tracking of the Plan and Team Performance, Team Review) REGULAR ONE TO ONES (Tracking and Coaching of Individual Performance and Personal Goals, Feedback) TEAM DAY (Team bonding, Team a c t i v i t i e s , Appreciations) REPORT (Key Results Achieved/ Not Achieved) TRANSITION (Knowledge, Skill, Attitude and Document Transfer) DEBRIEF (Team Experience Debrief, Key Learnings, Next Steps)
  • 24. 0% 25% 50% 75% 100% INTRO PLAN PGS INTRO PLAN PGS 32.5% 36.1% 93.6%92.8% 58.6%58.7% Q1 2017 Q3 2016 BUILDING
  • 25. Team Standards INTRODUCTION I received transition/induction for my role - 2584 Members do not receive a transiBon/InducBon to the role 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 60.5%60.7% 48.6%49.6% 51.4% 58.9% 65.8% 60.4% Q1 2017 Q3 2016
  • 26. Team Standards INTRODUCTION I received transition/induction for my role 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 54% 60% 56%57%55% - 1459 Exchangers do not receive a transiBon/InducBon to the role
  • 27. Team Standards INTRODUCTION I received transition/induction for my role 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 55% 58% 61% 69% 62% 57% - Only 69% of LCPs receive transiBon/inducBon to the role
  • 28. Team Standards PLAN Not 29% My team has a clear purpose, values and rules 71% Not 43% My team has a clear plan with individual goals and responsibiliRes 57% Not 20% My team has a clear purpose, values and rules 80% Not 31% My team has a clear plan with individual goals and responsibiliRes 69% March 2017 October 2016
  • 29. Team Standards PLAN Not 38% I have a clear job descripRon with the the key tasks I need to deliver 62% Not 29% I have a clear job descripRon with the the key tasks I need to deliver 71% March 2017 October 2016
  • 30. Team Standards PLAN My team has a clear purpose, values and rules 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 80.2%79.7% 73.4% 82% 79.8%82.2% 80.8%80.1% Q1 2017 Q3 2016
  • 31. Team Standards PLAN My team has a clear purpose, values and rules 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 80% 83% 78% 82%83%
  • 32. Team Standards PLAN My team has a clear purpose, values and rules 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 78%79%78% 96% 76% 79% 24% of Finance members do not have a clear purpose, values and rules
  • 33. Team Standards PLAN My team has a clear plan with individual goals and responsibilities 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 68.1%68.5% 60%60% 67.5%66.5% 72% 63% Q1 2017 Q3 2016
  • 34. Team Standards PLAN My team has a clear plan with individual goals and responsibilities 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 69% 66% 60% 64%65% 40% of oGT responses do not have a clear plan
  • 35. Team Standards PLAN My team has a clear plan with individual goals and responsibilities 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 63%64%65% 84% 60% 63% 40% of Finance responses do not have a clear plan
  • 36. Team Standards PLAN I have a clear job description with the key tasks I need to deliver 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 75.4% 66.8% 60% 67.2% 67.8% 73.2% 72.5% 67.7% Q1 2017 Q3 2016
  • 37. Team Standards PLAN I have a clear job description with the key tasks I need to deliver 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 64% 71%69%70%68% 36% of OrganisaBonal Development/Expansions responses do not have a clear Job DescripBon
  • 38. Team Standards PLAN I have a clear job description with the key tasks I need to deliver 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 69%68% 71% 76% 73% 66%
  • 39. Team Standards PERSONAL GOAL SETTING Not 68% In the past month, I received a personal goal seUng review from my Team Leader 32% March 2017 October 2016 Not 68% In the past month, I received a personal goal seUng review from my Team Leader 33%
  • 40. Team Standards In the past month, I received a personal goal setting review from my Team Leader PERSONAL GOAL SETTING Lowest Team Standard task implementaBon by the network 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 35.9% 44.5% 19.8% 23.2% 33.5% 38.5% 32.5%31.8% Q1 2017 Q3 2016
  • 41. Team Standards In the past month, I received a personal goal setting review from my Team Leader PERSONAL GOAL SETTING 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 37% 40% 36%37%35% Responses show that there is no priority given to personal goal sedng
  • 42. Team Standards In the past month, I received a personal goal setting review from my Team Leader PERSONAL GOAL SETTING 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 34%33%35% 31% 34%35% Responses show that there is no priority given to personal goal sedng
  • 43. 0% 25% 50% 75% 100% Team Mee+ng O2O Team Day Team Mee+ng O2O Team Day 55.6% 63.6% 61.4%59.5% 81.3%82.5% Q1 2017 Q3 2016 PERFORMING
  • 44. Team Standards REGULAR TEAM MEETING Not 35% My team has regular team meeRngs that track performance 65% Not 58% I have received feedback from my team 42% March 2017 October 2016 Not 22% My team has regular team meeRngs that track performance 78% Not 76% I have received feedback from my team 24%
  • 45. Team Standards My team has regular team mee.ngs that track performance REGULAR TEAM MEETING 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 79.4%76.1% 65.2%67.2% 71.5%70.9% 84.3%81.1% Q1 2017 Q3 2016
  • 46. Team Standards My team has regular team mee.ngs that track performance REGULAR TEAM MEETING 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 74%73% 69% 74%74%
  • 47. Team Standards My team has regular team mee.ngs that track performance REGULAR TEAM MEETING 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 66% 72% 78% 99% 63% 75%
  • 48. Team Standards I have received feedback from my team REGULAR TEAM MEETING 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 27.5% 50.1% 27.1% 39.3% 19.3% 46.9% 25.4% 50.9% Q1 2017 Q3 2016
  • 49. Team Standards I have received feedback from my team REGULAR TEAM MEETING 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 48%50%49%48% 45%
  • 50. Team Standards I have received feedback from my team REGULAR TEAM MEETING 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 48%46% 50% 40% 46%47% 60% of Presidents do not receive feedback from the teams
  • 51. Team Standards REGULAR ONE TO ONES Not 60% I have a clear Measure of Success 40% Not 69% In the past month, I received a performance review from my Team Leader 31% March 2017 October 2016 Not 51% I have a clear Measure of Success 49% Not 65% In the past month, I received a performance review from my Team Leader 35%
  • 52. Team Standards I have a clear Measure of Success REGULAR ONE TO ONES 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 52.4%49.9% 51.9%50.1% 40.9% 44.2% 52.6% 41.5% Q1 2017 Q3 2016
  • 53. Team Standards I have a clear Measure of Success REGULAR ONE TO ONES 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 54% 46%44%42%42%
  • 54. Team Standards I have a clear Measure of Success REGULAR ONE TO ONES 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 44% 47%47% 64% 51% 45% Majority of MarkeBng/Brand/CX/ Business Development and Partnerships Development do not have a clear MoS
  • 55. Team Standards In the past month, I received a performance review from my Team Leader REGULAR ONE TO ONES 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 40.1%42% 27.1%25% 34.7%37.5% 33.6%32.6% Q1 2017 Q3 2016
  • 56. Team Standards In the past month, I received a performance review from my Team Leader REGULAR ONE TO ONES 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 41% 37%36%37% 34%
  • 57. Team Standards In the past month, I received a performance review from my Team Leader REGULAR ONE TO ONES 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 36%35% 38% 30% 36%35%
  • 58. Team Standards TEAM DAY Not 45% In the past 2 months, I aYended a team bonding 55% Not 44% In the past 2 months, I aYended a team bonding 56% March 2017 October 2016
  • 59. Team Standards In the past 2 months, I a@ended a team bonding TEAM DAY 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 59%60.4% 38.7% 53.5% 60.1% 67.2% 52.8% 62.7% Q1 2017 Q3 2016
  • 60. Team Standards In the past 2 months, I a@ended a team bonding TEAM DAY 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 83% 64% 61%60%59%
  • 61. Team Standards In the past 2 months, I a@ended a team bonding TEAM DAY 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 64%65% 69% 89% 66% 60%
  • 63. Team Standards REPORT DEBRIEF Not 65% I have had a Debrief 35% Not 61% Reported Key results achieved and not achieved 39%
  • 64. Team Standards TRANSITION Not 48% Received a transiRon on the role 52% Not 41% Received a transiRon on the role 59% March 2017 October 2016
  • 65. REPORT Team Standards 0% 25% 50% 75% 100% EUROPE AP MEA AMERICAS 54% 26% 38% 42% Reported key results achieved and not achieved
  • 66. REPORT Team Standards Reported key results achieved and not achieved 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 55% 47% 43%42%44% 58% of Incoming Global Volunteer do not report their achievements and non achievements
  • 67. REPORT Team Standards Reported key results achieved and not achieved 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 39%40% 46% 64% 48% 43%
  • 68. TRANSITION Team Standards Received a transi.on on the role 0% 25% 50% 75% 100% Europe AP MEA America Europe AP MEA America 60.5%60.7% 48.6%49.6% 51.4% 58.9% 65.8% 60.4% Q1 2017 Q3 2016
  • 69. TRANSITION Team Standards Received a transi.on on the role 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 54% 60% 56%57%55%
  • 70. TRANSITION Team Standards Received a transi.on on the role 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 55% 58% 61% 69% 62% 57%
  • 71. DEBRIEF Team Standards 0% 25% 50% 75% 100% EUROPE AP MEA AMERICAS 45% 30% 36% 31% I have had a debrief of my key learnings in my AIESEC experience
  • 72. DEBRIEF Team Standards I have had a debrief of my key learnings in my AIESEC experience 0% 25% 50% 75% 100% oGV iGV oGT iGT OD/Expansions 41%42% 37% 41% 37%
  • 73. DEBRIEF Team Standards I have had a debrief of my key learnings in my AIESEC experience 0% 25% 50% 75% 100% MKT/Brand/CX Finance President TM Other Partnerships/BD 35% 38% 43% 55% 40% 37%
  • 74. So how is AIESEC’s leadership overall?
  • 75. Team Standards Received a transiBon on the role Team hasa clearpurpose ClearPlan ClearJD PG S RegularTeam m eeBng Feedback ClearM oS Perform ance review Team Bonding D ebrief ReporBng TransiBon 0% 25% 50% 75% 100% 58.6% 44.6% 39.6% 63.4% 35.6% 45.1% 47.7% 74.2% 36.1% 69.9% 65.1% 81.2% 58.6% 58.7% 0% 0% 55.7% 34.6% 48.8% 24.3% 77.8% 32.5% 71.3% 68.7% 79.8% 58.7% Q3 2016 Q1 2017
  • 76. Summary DEBRIEF TRANSITION REPORT TEAM DAY REGULAR ONE TO ONES REGULAR TEAM MEETING PERSONAL GOAL SETTING Very low implementaFon in the team standards menFoned. Less than 60% in all regions
  • 77. satisfaction of the experience We asked our members how saBsfied they were with their AIESEC Experience and assessed the Global and NaBonal Net Promoters Score
  • 78. HypotheFcally, if you were to quit tomorrow, what would your reason be? Lack of time, Difficult work, Parents, Money, Stress, Focus 28% It's not fun 4% Not enough support from my team leader 6% Bad communication 13% No connection to the big picture 13% Lack of contribution 20% I can't see my future here 16%
  • 79. HypotheFcally, if you were to quit tomorrow, what would your reason be? Count of Hypothetically, if you were to quit tomorrow, what would your reason be? Finance Incoming Global Talent Incoming Global Volunteer Marketing / Brand/ Customer Experience Organisati onal Developm ent/ Expansion s Other, please specify... Outgoing Global Talent Outgoing Global Volunteer Partnershi p Developm ent/ Business Developm ent President Talent Manage ment Overall Bad Communication 6.7% 5.1%% 21.1% 11.6% 0.5% 8.7%% 5.1% 22% 5.1% 3.3% 10.8% 12.2% I can't see my future here 5.5% 8% 23% 11.4% 1.3% 7.1% 8%% 17.6% 6.7% 3.4% 9.1% 15.9% It's not fun 5.7% 5.7% 17.9% 13% 2.4% 6.5% 8.9% 21.5% 4.9% 5.7% 7.7% 3.9% Lack of Contribution 5.5% 8.5% 21.3% 8.9% 1.1% 6.9% 5.7% 23% 5.5% 4.5% 8.9% 20.1% No Connection to the Big Picture 5.8% 7.3% 20.3% 11.8% 1.8% 5.7% 7.2% 19.7% 6.5% 3.3% 10.5% 13% Not enough support from my Team Leader 6.4% 6.4% 16.7% 12.5% 2.2% 7.8% 5.6% 16.4% 4.7% 5.6% 15.6% 5.8% Other, please specify... 4.8% 7.1% 22% 10.9% 1.1% 8.4% 5% 19.5% 4.6% 5.9% 10.6% 29% Overall 5.5% 7.2% 21.2% 11% 1.3% 7.5% 5/9% 20.1% 5.5% 4.6% 10.2% 6942
  • 80. 0 25 50 75 100 EUROPE AP MEA AMERICAS 63 5249 54 NET PROMOTER SCORE
  • 81. NPS % Promoters - % of Detractors 47 % Promoters - % of Detractors 49 Q3 2016 Q1 2017
  • 82. NPS AIESEC in Brazil AIESEC in Korea AIESEC in Estonia AIESEC in Azerbaijan AIESEC in Mexico Highest NPS Lowest NPS 90.29 78.7 9.4 20 20 link to all entity data
  • 83. EXPA iG V oG V iG T oG T M KT/Brand/CX Partnership/BusinessD ev Finance TalentM anagem ent O D /Exp President 0% 25% 50% 75% 100% 63% 70% 71.8% 68.4% 57.9% 58.9% 67.6% 57.3% 66.2% 60.5% 65.2% Overall
  • 84. I received an inducFon to the organisaFon iGV oGV iGT oGT MKT/Brand/CX OD/Expansion TM Finance Partnership/BD Others 0% 20% 40% 60% 80% 100% 65% 60% 67% 71% 65% 63% 60% 69% 62% 65%
  • 85. I received an inducFon to the organisaFon 0% 25% 50% 75% 100% EUROPE AP MEA AMERICAS 66% 70% 74% 79%
  • 86. Not 68% I completed the LDA assessment on EXPA 32% LDA
  • 87. LDA America MEA Asia Pacific Europe 0% 25% 50% 75% 100% 34% 27% 28% 46% LDA
  • 88. Other Information We asked our members a few other quesFons that gave us insight on the skills that they have learnt ranging from working with others to Social media management
  • 89. Top 3 Skills you have learnt in AIESEC 0% 2.5% 5% 7.5% 10% 0.2%0.3%0.4%0.5%0.6% 0.9% 1.3%1.4%1.5%1.6%1.7%1.7% 1.9%1.9% 2.1%2.2%2.2%2.2% 2.5% 2.7% 2.9%3% 3.3% 3.8%3.9%4% 4.4%4.4% 4.7%4.7%4.8%4.9% 6.5%6.5% 8.5% Active Listening Working with others Critical Thinking Crisis Management Cold Calling Coaching Cross Cultural Communication Time Management Public Speaking Multitasking Interviewing Emotional Intelligence Work under pressure Data analysis Graphic design & Writing Delegation Accounting Budgeting Networking Patience Complaint/Conflict Management Giving Feedback Project/Event Management Persuation/Pitching Account Management Goal Setting Thinking outside the box Expectation Setting Market Research Meeting Management Tracking Performance Virtual communication Word/Excel/Powerpoint Management Synergy Soical Media Management Reporting 1st Preference
  • 90. Top 3 Skills you have learnt in AIESEC 0% 2.5% 5% 7.5% 10% 0.4% 0.6%0.7% 1%1.1% 1.3%1.3%1.4% 1.6%1.7%1.8%1.9% 2.1%2.1% 2.4%2.4% 2.6%2.6%2.6%2.6%2.7% 2.9% 3.2% 3.5%3.5% 4.1%4.2% 4.4%4.4% 4.6% 5% 5.2% 5.5% 5.9% 6.9% Working with others Critical Thinking Public Speaking Time Management Multitasking Cross Cultural Communication Emotional Intelligence Work under pressure Interviewing Active Listening Patience Crisis Management Networking Giving Feedback Delegation Persuation/Pitching Cold Calling Coaching Thinking outside the box Market Research Goal Setting Project/Event Management Expectation Setting Graphic design & Writing Meeting Management Data analysis Complaint/Conflict Management Virtual communication Synergy Tracking Performance Accounting Budgeting Soical Media Management Account Management Word/Excel/Powerpoint Management Reporting 2nd Preference
  • 91. Top 3 Skills you have learnt in AIESEC 0% 2.5% 5% 7.5% 10% 0.4%0.5% 0.7% 0.9%0.9%1%1% 1.2% 1.4% 1.7%1.8%1.9%2%2%2%2.1%2.2% 2.4%2.5% 2.9%2.9%2.9%3% 3.2%3.2% 3.4%3.4% 3.6% 4.1% 4.3% 5.2% 6.3%6.4%6.5% 10.1% Working with others Work under pressure Time Management Public Speaking Multitasking Patience Thinking outside the box Networking Critical Thinking Project/Event Management Goal Setting Interviewing Emotional Intelligence Giving Feedback Persuation/Pitching Cross Cultural Communication Active Listening Expectation Setting Crisis Management Market Research Meeting Management Delegation Tracking Performance Synergy Virtual communication Coaching Graphic design & Writing Complaint/Conflict Management Data analysis Cold Calling Word/Excel/Powerpoint Management Soical Media Management Reporting Accounting Budgeting Account Management 3rd Preference
  • 92. performance team standards • One to Ones are performed to help the members understand their Measure of access and to provide a review on their performance. This is the lowest implemented Team Standard. • At the same Bme the most wanted thing by the members from their Team Leaders is “Coaching me to achieve my goals” • Finance responses show that finance teams don’t have a clear plan with individual goals and responsibili.es • About 70% of the members have a clear Job Descrip.on but less than 50% have a clear Measure of Success
  • 93. lack of contribution and the debrief • 20% of responses would want to quit the organisaFon due to Lack of contribuFon and 65% of the overall responses do not go through Debrief • Less than 40% of the overall responses have gone through a debrief
  • 94. least satisfied lack of clear jd The responses that have the least responses for “I have a clear job descripBon” feel the least saBsfied working in AIESEC