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QualificationsSummary
 Diverse background includes 35 years of Customer service and Client/Case management related
experience, Office management, Team building, Sales and Networking and Telecommunications
 Business oriented and visionary. Self-starter: I have several different home-based businesses (i.e. web
design and development, PC repair and support, Freelance writing & blogging, Consulting and Sales
 Strong interpersonal & organizational skills, detail oriented, tenacious and have a high degree of integrity
ProfessionalExperience
Self Employed / Freelance Writing | 2005 to Present | PC Guru 4U | Web Designs 4Life
 Web design and development, digital marketing, branding/logos, graphic design, social media, Helpdesk
 Blogging, article writing, content creation, editing, site maintenance, researching, resources, promotions
 MS: Office, Works, Word, Excel, Publisher | Adobe: Photoshop, Illustrator, Creative Suite 6
Customer Service / Case Management | 1998 - 1999 | State of Idaho DHW – Child Support Services
 First contact (in person and by phone) for inquiries about case, payments, court orders and enforcement
 Wage withholding orders, interfacing with other government agencies and courts to establish/enforce case
 Absent parent locates: skip tracing, accessing databases and public records, reporting to vital statistics
SCAP II - Claims Processor | 1988 - 1993 | Blue Shield of California
 Data entry, medical billing and coding, claims review and processing: medical, dental, RX drugs and HME
 Medical procedure and policy review, medical terminology, CPT-4 coding, ICD-9, determination of benefits
 Review for medical necessity, investigation for fraud and complex case management based on policy
 Developed new procedural manual for dental claims processing (front and back end) and implementation
Education & Training
SouthUniversity, 2008 - 2009 | Human Resources – Business Management
SanJoaquinDeltaCommunityCollege, 1986 - 1987 | Education – Psychology (E.C.E.)
Regional Occupational Program (R.O.P.), 1982 - 1984 | Comp Office Training – Fashion Merchandising
PROFESSIONAL TRAITS
 Team Player
 Efficiency
 Critical Thinker
 Creativity
 Tenacity
 Takes Initiative
 Independent Worker
PROFESSIONAL SKILLS
 MS Office
 Adobe Photoshop
 Adobe Illustrator
 Adobe CS6
 WordPress
 Social Media
 Graphics Design
BRENDA HERRING Business
Client Support Specialist
&
Dynamic, Versatile and Solutions-driven Professional
Showcasing 35 years of Excellence in Customer Support Services
COMMUNICATIONS
DESIGN/DEVELOPMENT
HELP DESK SUPPORT
INTERNET MARKETING
WRITING/BLOGGING
CASE MANAGEMENT

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Brenda Herring - 2016 Resume -Business and Cliient Support Specialist2

  • 1. QualificationsSummary  Diverse background includes 35 years of Customer service and Client/Case management related experience, Office management, Team building, Sales and Networking and Telecommunications  Business oriented and visionary. Self-starter: I have several different home-based businesses (i.e. web design and development, PC repair and support, Freelance writing & blogging, Consulting and Sales  Strong interpersonal & organizational skills, detail oriented, tenacious and have a high degree of integrity ProfessionalExperience Self Employed / Freelance Writing | 2005 to Present | PC Guru 4U | Web Designs 4Life  Web design and development, digital marketing, branding/logos, graphic design, social media, Helpdesk  Blogging, article writing, content creation, editing, site maintenance, researching, resources, promotions  MS: Office, Works, Word, Excel, Publisher | Adobe: Photoshop, Illustrator, Creative Suite 6 Customer Service / Case Management | 1998 - 1999 | State of Idaho DHW – Child Support Services  First contact (in person and by phone) for inquiries about case, payments, court orders and enforcement  Wage withholding orders, interfacing with other government agencies and courts to establish/enforce case  Absent parent locates: skip tracing, accessing databases and public records, reporting to vital statistics SCAP II - Claims Processor | 1988 - 1993 | Blue Shield of California  Data entry, medical billing and coding, claims review and processing: medical, dental, RX drugs and HME  Medical procedure and policy review, medical terminology, CPT-4 coding, ICD-9, determination of benefits  Review for medical necessity, investigation for fraud and complex case management based on policy  Developed new procedural manual for dental claims processing (front and back end) and implementation Education & Training SouthUniversity, 2008 - 2009 | Human Resources – Business Management SanJoaquinDeltaCommunityCollege, 1986 - 1987 | Education – Psychology (E.C.E.) Regional Occupational Program (R.O.P.), 1982 - 1984 | Comp Office Training – Fashion Merchandising PROFESSIONAL TRAITS  Team Player  Efficiency  Critical Thinker  Creativity  Tenacity  Takes Initiative  Independent Worker PROFESSIONAL SKILLS  MS Office  Adobe Photoshop  Adobe Illustrator  Adobe CS6  WordPress  Social Media  Graphics Design BRENDA HERRING Business Client Support Specialist & Dynamic, Versatile and Solutions-driven Professional Showcasing 35 years of Excellence in Customer Support Services COMMUNICATIONS DESIGN/DEVELOPMENT HELP DESK SUPPORT INTERNET MARKETING WRITING/BLOGGING CASE MANAGEMENT